Refund policy

Coffee and Tea

We do not accept returns on coffee or tea due to its perishable nature. However, we want to ensure you’re satisfied with your purchase and are happy to help. Please use our contact form online or call us at 866.965.2669 within 48 hours of receiving your order to effectively resolve any concerns in a timely fashion.

Non-Coffee

As with every order, we want you to be satisfied with your purchase. We cannot accept returns on used items or gift cards, but will gladly exchange defective items. All merchandise returns or exchanges must be completed within 30 days of purchase date. Items purchased online can only be returned to our headquarters, not to one of our cafes. Please use our contact form online or call us at 866.965.2669 and we will contact you to process the return. We unfortunately cannot refund the price of shipping.