Customer Service

General Service Inquiries

If you have a question or concern, we'd be happy to help. You can use our contact form to email us directly or call our offices at 866.ZOKA.NOW (866.965.2669).

Exchanges & Returns

We want to make sure that you're completely happy with your order. If you need to exchange or return your order for any reason we'd be happy to help. Simply give us a call at 866.965.2669. We'll give you an RMA number. Simply ship the unused portion back to us and we can exchange your product or refund your purchase.

Please note that we can't accept returns beyond 45 days from the purchase date. Certain items, such as Ground Coffee, eGift Certificates, and In-store Gift Cards are non-refundable.

Protecting Your Purchase!

Zoka Coffee is always packed directly after roasting. Our coffee bag package features a one-way valve situated above the label. This valve will enable the C02 (a natural byproduct of post-roast coffee) to escape the package without allowing in air. We first vacuum out air and then flush the bag with nitrogen gas before it is heat-sealed. Nitrogen flushing is a certified organic method used to impede the deterioration of packaged food products. (In fact, the air you breath is 78% nitrogen.) This bag will keep your coffee fresh during transit and is an example of our commitment to quality and freshness. Enjoy!